Returns & Exchanges
At Black Moon Botanica, we want you to be completely enchanted by your home sanctuary essentials. If you are not satisfied with your purchase, we offer returns on most unused items within 30 days of delivery.
Verify Eligibility
Ensure your items are unused, in their original packaging, and include all botanical components or fragile containers.
Initiate Request
Contact our support team with your order number to receive a Return Merchandize Authorization (RMA) and the designated return address.
Secure Packaging
Carefully pack your items using the original protective materials to prevent breakage of glass or delicate home goods during transit.
Quality Inspection
Once received, our team will inspect the items and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing